Legal information

Withdrawal from the contract.

Last updated: 7 October 2026 · Version 1.0

If you are an individual and have purchased an annual membership, you have the right to cancel within 14 days without giving a reason. This page explains how.

Standard guidelines for exercising the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the date the contract is concluded.

To exercise your right of withdrawal, you must provide us with your name, postal address and, where applicable, your telephone number and email address, as well as your decision to withdraw from the contract by means of an unambiguous statement, such as a letter sent by post or by email:

Digital New Era Ltd
Company Registration Number: 207276590
Sofia 1680, Krasno Selo district, Borovo residential estate, 47 Solun Street, Block B, 1st floor, Flat 3A
Telephone: +359 885 868 793
Email: hello@gabrovoinformal.com

You may use the standard withdrawal form below, but this is not compulsory.

To meet the deadline for withdrawing from the contract, it is sufficient to send your notice of withdrawal before the withdrawal period expires.

Effect of the refusal

If you withdraw from this contract, we will refund all payments we have received from you without undue delay and in any event no later than 14 days from the date on which you inform us of your decision to withdraw from this contract.

We will process the refund using the same payment method you used for the original transaction, unless you expressly agree to another method. In any event, this refund will not incur any costs for you.

If you have requested that the service commence within the withdrawal period, you will pay us an amount proportional to the part of the service provided up to the point at which you notified us that you were exercising your right of withdrawal, relative to the total amount under the contract.

Standard form for exercising the right of withdrawal

Please complete and submit this form only if you wish to withdraw from the contract. You may reproduce it in a letter to hello@gabrovoinformal.com.

To Digital New Era Ltd, UIC 207276590, Sofia 1680, 47 Solun Street, Entrance B, Floor 1, Flat 3A, email hello@gabrovoinformal.com

I hereby give notice that I am withdrawing from the contract I have entered into for the provision of the following service:

Ordered on

Username

User’s address

User’s signature (only if the form is submitted on paper)

Date

The form complies with Annex 6 to Article 47(1)(8) and Article 52(2) and (4) of the Consumer Protection Act.

When the law is not applied

  • For free tickets to the evening events. No payment is due for these, so there is nothing to be refunded. You can cancel your booking by sending a letter.
  • For legal entities and for individuals who make purchases in the course of their trade or profession. The right of withdrawal protects consumers. Termination in these cases is governed by Section 9 of the general terms and conditions.

Any questions? Please email hello@gabrovoinformal.com. We reply straight away and don’t ask for any explanations.